Ohjelma
Päivä 1
Direct and Indirect Communication
- How each side sees the other and how this understanding can lead to improved communication e.g. face to face, telecon, email etc.
Persuasion and Reasoning
- Examines the individual ’default’ preferences that we use when trying to persuade others and how small adjustments can help us to achieve our goal
Power and Hierarchy
- Understanding the implication of hierarchical or egalitarian approaches on communication
How Decisions Are Made
- How to adjust your approach and expectations by understanding how the other side processes decisions
Building Trust
- Understanding the differences between task and relationship based approaches and how trust is formed and developed
Disagreeing Productively
- How the concept of losing ’face’ affects us all, but at different degrees of importance, and how understanding these differences can help build strong relationships