Order and terms of contract

Cancellation policy

Registrations can be canceled free of charge within one month of registration, provided the cancellation is made at least five weeks before the start of the training/event.

If you are unable to attend, we recommend transferring your registration to a colleague at no additional cost. Participant substitutions can be made up until the start of the training. If no substitute can be found, you may transfer your registration once to another training or event of equal or lower value. This transfer must be made no later than two (2) weeks before the start of the training/event.

Courses of 1–5 days

If participation is canceled entirely at least two (2) weeks before the start of the training or event, we will charge an administrative fee of 15% + VAT of the participation fee. No refunds will be issued for cancellations made after this period. In case of illness, 15% + VAT of the participation fee will be retained to cover administrative costs.

Courses of more than 5 days

If participation is canceled entirely at least three (3) weeks before the start of the training or event, we will charge an administrative fee of 15% + VAT of the participation fee. No refunds will be issued for cancellations made after this period. In case of illness, 15% + VAT of the participation fee will be retained to cover administrative costs.

Webinars

Free webinars are not charged, and most webinars provide participants with access to the recording.

Invited Guests

Invited guest spots are limited, and we kindly ask invited guests to notify us of any cancellation at least five (5) weeks before the event. A no-show fee of €150 + VAT will be charged for unnotified absences to cover organizational costs. Guest invitations are personal and event-specific, and they cannot be transferred to another person. Please notify our customer service in writing of any cancellations or changes.

Invoicing Fee

A invoicing fee of 12€ (+ VAT 25.5%) will be added to all new registrations and offers starting from November 1, 2024. The invoicing fee is charged per invoice. The invoicing fee does not apply to credit card payments.

Absences from already paid training courses

If a participant has to miss a training day already paid for, he/she will be offered the opportunity to attend a similar training day at a later date. No refunds will be given. If a similar training is not organised, the participant will be offered the opportunity to attend another training day of the same price category. This opportunity will be offered once and will be valid for 2 years.

The invoicing company is Management Institute of Finland MIF Oy, business ID: 2460281-5.

Management Institute of Finland MIF Oy reserves the right to make changes.