Luigi Ferri is an ITSM, Security, and Governance Executive with more than 25 years of international experience in complex service and outsourcing ecosystems. An ITIL Master, he specializes in the intersection of service management, security governance, and supplier ecosystems.
Throughout his career, he has led international initiatives in ITSM transformation, supplier governance, and security for organizations including Volkswagen Financial Services Germany, Vodafone UK, Swisscom-Fastweb Italy, and Utimaco Germany. He is also the host of The ITSM Practice, a podcast exploring the operational realities of modern service management and security.